Smart Gujarat Hackathon 2017
Challenge Statement

Name of the Department: R & B

Challenge Title ( Must be one liner)	:	Grievance Redressal for Road maintenance (Mobile App)
Challenge Description with context (At least one Paragraph)	:	(1) Road & Building Department of Government of Gujarat is maintaining a vast road network of more than 100000 km length of different categories and carriage width. (2) Due to continuous movement of heavy traffic on these roads, very heavy rainfall and flood, road surface get deteriorated and pot holes or road settlements, tree falling, rain cuts, road submergence are created. (3) Due to above problems, road users face great hardship and many villages are cut off from district/taluka, headquarters and essential services are not reaching to the villagers. Due to damages to road network, recurring expenses on wear and tear of vehicle increase and fatigue of drivers.
What Exact Problem is being Solved?	:	The R&B Department is not having adequate technical manpower to look after each and every Km of this vast road network for attending repairs. So an online public grievance redressal mechanism/system is necessary for informing the concerned Executive Engineer who is incharge of District State/Panchayat road network of regarding location of problem/type of grievances.
Users	:	(1) The road users i.e. villagers, transporters, private vehicle owners, state transport department, public service providers (ambulance/police vehicles etc.) (2) The field officers of Road & Building Department to attend the grievance immediately for smooth traffic movement. (3) The higher authorities of R&B Department to monitor and evaluate the grievance submitted by the road user.
Expected Outcomes	:	All the grievances will be informed to responsible officer immediately and it will be attended by the Executive Engineer immediately with optimum use of all resources i.e. man/material/machineries and thereby hardship of public will be reduced, to great extent and essential services will be restored smoothly.
Impact	:	Ease of hardship of road users.